Answers
Everything people actually ask.
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The products
It is our hero botanical, chosen for its rarity, its aromatic character and its place in the formulation. We describe the finished product honestly: it is luxuriously moisturising, it leaves skin feeling nourished and supple, and it helps improve the appearance of fine lines. We do not claim it heals, treats or regenerates anything, those are medicinal claims and this is a cosmetic.
No. They share the same formulation platform and the same botanical heart, then diverge: the eye contour cream is lighter, has a lower irritation potential and is specifically validated for the eye area. Around eighty per cent shared, twenty per cent deliberately different.
The formulation is unisex and built around emollience and barrier support rather than actives that require tolerance-building. If your skin is highly reactive, patch test on the inner forearm first, as you should with anything new.
Used correctly, a rice-grain amount per eye, tapped in, around five months of nightly use. It is concentrated, and using more will not do more.
Ingredients, safety and claims
Yes. Each product has a Cosmetic Product Safety Report signed by a qualified safety assessor, and a Product Information File held by the Responsible Person. Products are notified before being placed on the market. This is not optional, and we would not sell without it.
Formulated, manufactured, filled and finished in Britain, by a contract manufacturer operating to ISO 22716 cosmetic good manufacturing practice. The Boswellia frereana itself is Somali in origin, and we say so plainly.
No. Neither we nor our manufacturer test finished products or ingredients on animals.
Yes. The complete INCI list is printed on every carton and published on each product page before the first order is dispatched.
Orders, delivery and returns
UK delivery is complimentary on every order, tracked, dispatched from Britain. Ireland and EU orders are quoted at checkout; duties and import taxes are the responsibility of the recipient unless stated otherwise.
Within one working day, Monday to Friday. Orders placed after 1pm Friday go out on Monday.
Unopened products can be returned within thirty days for a full refund. For hygiene reasons we cannot accept opened creams unless the product is faulty, in which case contact us and we will make it right without argument.
Not yet. Ireland and the EU are our first export step, with the Gulf to follow. Join the list and we will tell you when your country opens.