Terms and conditions

This website is operated by NEFER Beauty Ltd, a company registered in England and Wales, with its registered office in London. References to we, us and our mean NEFER Beauty Ltd.

You can reach us at info@neferbeauty.co.uk. We reply to every message ourselves, usually within one working day.

Adding a product to your bag and completing checkout is an offer to buy. A contract is formed only when we send you an order confirmation email. If we cannot fulfil an order, for example because a batch has sold out, we will tell you and refund you in full.

We may refuse or cancel an order where there has been an obvious pricing error, where we suspect fraud, or where delivery is not possible to your address.

Prices are shown in pounds sterling and include UK VAT where applicable. Delivery charges, and any duties for orders outside the UK, are shown before you pay.

Payment is taken at the point of order through our payment provider. We do not store your card details.

UK orders are dispatched from Britain, normally within two working days. Estimated delivery times are given in good faith and are not guaranteed.

Risk in the goods passes to you on delivery. If a parcel arrives damaged, tell us within seven days and we will replace it.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you may cancel an online order within fourteen days of receiving it, without giving a reason. You then have a further fourteen days to return the goods.

We refund the price paid and standard outbound delivery within fourteen days of receiving the goods back. Return postage is your responsibility unless the item is faulty or wrongly supplied.

For reasons of hygiene, cosmetic products that have been unsealed after delivery cannot be returned once opened. This does not affect your rights where the product is faulty.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not, you are entitled to a repair, replacement or refund depending on the circumstances. Contact us and we will put it right without argument.

NEFER products are cosmetics, not medicines. Our claims describe appearance, comfort and feel. Nothing on this site is medical advice, and no product is intended to diagnose, treat or cure any condition.

Always read the ingredient list on the carton. If you are pregnant, breastfeeding, or have a known sensitivity, speak to a healthcare professional before use, and patch test if in doubt.

Wholesale, spa and export orders are governed by a separate trade agreement issued with your first pro forma invoice. Consumer cancellation rights do not apply to business purchases.

The NEFER name, monogram, product photography and written content on this site belong to NEFER Beauty Ltd. You may not reproduce them commercially without our written permission.

We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability to you is limited to the price of the goods you bought.

If something has gone wrong, email info@neferbeauty.co.uk and we will respond within five working days.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.